Senior Logistics Manager, Americas Retail Operations
New
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JobgetherRetail logistics
This is a remote position based in the United StatesFull-TimeManager
SalaryCompetitive annual salary ranging from $143,000 to $169,000 USD for Region 1, depending on location, qualifications, and experience.
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Job Details
- Experience
- At least 7 years of experience in retail logistics, B2B wholesale distribution, or supply chain operations, including 2+ years of direct people management experience.
Requirements
- At least 7 years of experience in retail logistics, B2B wholesale distribution, or supply chain operations.
- At least 2 years of direct people management experience.
- Background in a product-shipping industry such as consumer packaged goods, consumer electronics, or apparel.
- Expertise in retail compliance, including routing guides, EDI implementation, ASN accuracy, retailer requirements, and chargeback management.
- Experience developing freight cost-to-serve models, evaluating prepaid versus collect shipping, and optimizing logistics costs.
- Understanding of retail supply chain KPIs, including OTIF, on-time delivery, fill rates, cost per unit, and chargeback rates.
- Hands-on experience using AI tools to automate workflows, improve reporting, and streamline operations.
- Experience with ERP, warehouse management systems (WMS), and/or transportation management systems (TMS), plus advanced spreadsheet and reporting capabilities.
- Strong analytical, financial, and problem-solving skills, including translating operational data into strategic recommendations.
- Ability to manage multiple priorities, lead cross-functional initiatives, and build scalable processes.
- Familiarity with responsible AI practices, including output validation, risk assessment, and protection of sensitive business information.
- Preferred: NetSuite experience, distribution operations across Canada and/or Latin America, AI automation platforms, CPFR, demand planning, inventory management, and multi-channel fulfillment.
- Preferred: Bachelor's degree in Supply Chain Management, Business, Engineering, or a related discipline.
Responsibilities
- Lead retail logistics operations across the Americas, optimizing existing retail accounts and launching new retail partners.
- Evaluate retailer routing guides, technical requirements, packaging standards, labeling rules, EDI configurations, and ASN requirements.
- Coordinate with third-party logistics providers to improve fulfillment performance, delivery speed, accuracy, and OTIF results.
- Resolve retail logistics escalations through root-cause analysis and corrective actions.
- Analyze freight costs, develop account-level cost-to-serve assessments, and identify opportunities to reduce logistics expenditure.
- Manage chargeback deduction and dispute processes and own the retail logistics KPI scorecard.
- Develop performance reports and business reviews that turn operational data into supply chain improvements.
- Identify logistics activities for AI automation and develop AI-assisted workflows for data extraction, freight analysis, KPI reporting, and communication.
- Work with IT, Sales, Account Management, Planning, Trade Compliance, and Global Logistics on automation, shipment visibility, commercial expansion, forecasting, and network growth.
- Lead and develop a team of two logistics professionals and define the long-term operating model and scalability strategy.
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