Senior Logistics Manager, Americas Retail Operations
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ŌURARetail logistics
Location: Remote - United States. This is a remote US role.Full-TimeManager
SalaryRegion 1 $143,000 - $169,000
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Job Details
- Experience
- 7+ years of experience in retail logistics, B2B wholesale distribution, or supply chain operations, including 2+ years of direct people management in a product-shipping industry.
Requirements
- Bring 7+ years of experience in retail logistics, B2B wholesale distribution, or supply chain operations.
- Have 2+ years of direct people-management experience in a product-shipping industry such as CPG, consumer electronics, or apparel.
- Demonstrate expertise in retail compliance and chargeback management.
- Have experience analyzing routing guides, managing EDI setups, and auditing and disputing retailer deductions.
- Bring experience with freight cost-to-serve models, prepaid versus collect evaluation, and PO-to-delivery cycle-time optimization.
- Be fluent in retail logistics KPIs such as OTIF, OTD, fill rate, cost per unit, and chargeback rate, with experience owning a scorecard against targets.
- Demonstrate hands-on proficiency using AI tools, with examples of automations, streamlined reporting, or process improvements.
- Have experience with ERP, WMS, and/or TMS systems, plus advanced spreadsheet and reporting skills.
- Be able to influence cross-functionally with Sales, leadership, retail partners, and 3PLs.
- Bachelor's degree in Supply Chain, Business, Engineering, or a related field preferred.
- NetSuite experience, Canada or LATAM distribution experience, AI workflow or automation experience, and responsible AI practices are preferred.
Responsibilities
- Lead logistics for Americas retail channels, optimizing existing accounts and onboarding new retailers.
- Evaluate retailer routing guides and technical requirements, and prepare 3PL partners for launches.
- Enforce routing guide, packaging, labeling, ASN, and EDI requirements.
- Improve fulfillment efficiency and reduce PO-to-delivery time across the Americas.
- Analyze prepaid and collect freight models, cost-to-serve by account, and logistics cost-down opportunities.
- Build and manage chargeback deduction and dispute processes.
- Own the retail logistics KPI scorecard and use business reviews to drive supply chain improvements.
- Build AI-assisted automations for logistics reporting, reconciliation, audits, analysis, and communications.
- Partner with Sales, Account Management, Planning, Trade Compliance, Global Logistics, IT, 3PLs, and carriers on logistics operations and expansion.
- Manage, train, and mentor two logistics professionals and define the team's scaling strategy.
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