Professional Services Program Manager
New
J
JobgetherProfessional services
Based in CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementAgile methodologiesStakeholder managementBudget managementReportingRisk Management
Requirements
- Demonstrated experience leading complex programs involving multiple interdependent projects, stakeholders, and timelines.
- Strong capabilities in program planning, forecasting, reporting, and communicating delivery metrics to internal and external stakeholders.
- Ability to manage long-term project budgets, schedules, risks, and dependencies.
- Proven ability to build collaborative customer relationships and work effectively with Engagement Managers, Architects, and delivery teams.
- Working knowledge of agile methodologies and other project management approaches, with the ability to adapt frameworks to customer needs.
- Experience developing long-term plans that support customer adoption, organizational transformation, and successful delivery outcomes.
- Confidence leading program-level meetings and driving progress across multiple workstreams.
- Strong communication, organization, stakeholder management, and problem-solving skills.
- Willingness to complete a project management certification within the first two months of employment.
Responsibilities
- Lead complex, multi-workstream professional services engagements for large and strategic customers.
- Build relationships with executive stakeholders, program and project managers, engineering, development, and security teams.
- Develop and implement delivery methodologies based on agile and project management best practices.
- Create and communicate program roadmaps, milestones, dependencies, deliverables, and progress across connected projects.
- Manage stakeholder expectations and obtain approval for key decisions, milestones, and delivery plans.
- Define program strategies, including business justification, benefits, scope, timelines, schedules, resources, stakeholders, and success criteria.
- Establish program governance structures, including RACI charts, work breakdown structures, communication plans, and escalation paths.
- Collaborate with Engagement Managers and Regional Delivery Managers on program scoping, delivery assumptions, and project management process improvements.
- Contribute to continuous improvement initiatives through quarterly objectives and key results.
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