Professional Services Program Manager
New
G
GitLabDevSecOps software
Remote, Canada; Remote, United StatesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Budget managementRisk Management
Requirements
- Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines.
- Strong skills in program planning, forecasting, reporting, and communicating delivery metrics to internal and external stakeholders.
- Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies.
- Ability to build collaborative customer relationships and partner with Engagement Managers, Architects, and delivery teams.
- Working knowledge of agile and other project management approaches, with judgment to apply the right structure to customer needs.
- Ability to develop long-term plans that support customer adoption, transformation, and delivery outcomes.
- Comfort leading program-level meetings and driving progress across multiple workstreams.
- Willingness to complete GitLab Project Management certification within two months of starting.
Responsibilities
- Lead delivery of multi-workstream professional services engagements for large and strategic customers.
- Build relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams.
- Develop and apply a delivery methodology using agile and project management best practices.
- Create and communicate program roadmaps, dependencies, milestones, and deliverables across connected projects.
- Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans.
- Define program strategy, including business justification, benefits, scope, timelines, resources, stakeholders, and success criteria.
- Establish program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths.
- Work with Engagement Managers and Regional Delivery Managers on program scoping, delivery assumptions, and project management process improvements.
View Full Description & ApplyYou'll be redirected to the employer's site
