Staff Client Support Engineer
New
J
JobgetherData security
Based in the United StatesFull-TimeStaff
SalaryAnnual base salary ranging from $120,000 to $140,000 USD, depending on qualifications, skills, and experience. Additional variable or bonus compensation aligned with individual and company performance. Equity incentives.
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Job Details
- Experience
- At least 7 years of experience in IT, including 2 or more years in a customer-facing technical role.
- Required Skills
- AWSDockerGCPKubernetesAzure
Requirements
- Have at least 7 years of IT experience, including 2 or more years in a customer-facing technical role.
- Have experience implementing or supporting products in enterprise environments.
- Independently investigate complex software systems using written and verbal problem descriptions.
- Have hands-on Linux installation, configuration, and administration experience.
- Use shell scripting, package managers such as apt and yum, and tools and protocols such as SSH, SFTP, and SCP.
- Have experience with network file systems and directory services, including NFS, SMB, LDAP, and Kerberos.
- Have practical experience deploying and operating containerized applications using Docker and Kubernetes.
- Have experience with at least one major cloud platform, such as AWS, Azure, or GCP.
- Have working knowledge of databases such as SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB.
- Be proficient in at least one programming language, such as Python, JavaScript, C++, C#, or Java.
- Be able to write scripts or code to diagnose technical issues, reproduce problems, and develop practical workarounds.
- Explain complex technical concepts to engineering teams and non-technical stakeholders.
- Manage competing priorities while maintaining high-quality work, and exercise independent judgment with little or no oversight.
- A bachelor's degree in Computer Science, Information Technology, or a related technical discipline is advantageous; extensive relevant experience may substitute. A graduate degree in a technical or business-related field is also advantageous.
Responsibilities
- Work with enterprise customer stakeholders to diagnose and resolve complex production issues.
- Analyze application logs, system metrics, and product code to reproduce problems and identify root causes.
- Develop technical fixes, workarounds, and configuration recommendations for customer environments.
- Coordinate with internal teams and customer stakeholders to drive multi-party technical issues to resolution.
- Collaborate with Engineering and Product Management to prioritize bugs, product enhancements, and implementation improvements.
- Translate technical challenges into actionable product feedback and advocate for customer needs.
- Share technical expertise through documentation, training sessions, and mentorship for Support colleagues and customers.
- Promote effective troubleshooting practices and knowledge sharing across the Support organization.
- Influence architectural and design decisions across adjacent teams to encourage reliable, scalable, consistent solutions.
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