Senior Production Support Engineer
New
J
JobgetherDigital identity verification
Based in the United StatesFull-TimeSenior
SalaryAnnual base salary ranging from $90,000 to $110,000 USD
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Job Details
- Experience
- At least 7 years of experience in Production Support, Application Support, Technical Support Engineering, or a related field.
- Required Skills
- AWSSQLGCPRESTful APIsLinuxPostman
Requirements
- Bring at least 7 years of experience in Production Support, Application Support, Technical Support Engineering, or a related field.
- Have strong knowledge of RESTful APIs, API integrations, HTTP/HTTPS, authentication, and troubleshooting tools such as Postman or cURL.
- Have experience working with cloud platforms such as AWS or GCP.
- Have working knowledge of Linux, SQL, relational databases, and scripting.
- Have experience investigating application logs, production incidents, and complex system behavior.
- Be familiar with monitoring, ticketing, and incident management tools.
- Be able to independently troubleshoot complex technical issues and manage escalations.
- Have analytical, problem-solving, communication, and documentation skills.
- Communicate effectively with technical and non-technical stakeholders.
- Be interested in mentoring colleagues, sharing knowledge, and learning new technologies.
- Additional experience with VoIP and SIP, networking fundamentals including TCP/IP, DNS, and TLS/SSL, or monitoring, observability, and automation tools is advantageous.
Responsibilities
- Serve as a subject matter expert on the platform, APIs, integrations, and customer environments.
- Troubleshoot production issues and API integration challenges involving authentication, connectivity, and configuration.
- Own critical technical escalations and lead investigations into Severity 1 incidents.
- Collaborate with Engineering, Product, and Customer Success to resolve issues and support successful deployments.
- Conduct root cause analyses, identify recurring problems, and recommend corrective actions.
- Monitor production health and identify opportunities to improve tooling, automation, and support processes.
- Mentor other engineers and maintain technical documentation, runbooks, and troubleshooting guides.
- Participate in on-call rotations and provide after-hours support when required.
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