Staff Client Support Engineer
B
BigIDData security
Remote- USA East CoastFull-TimeStaff
SalaryThe annual base salary range is $120,000-$140,000. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.
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Job Details
- Experience
- 7+ years in IT, including 2+ years in a customer-facing technical role
- Required Skills
- AWSDockerPythonSQLGCPJavascriptKubernetesAzureLinux
Requirements
- Bring 7+ years of experience in IT, including 2+ years in a customer-facing technical role.
- Have experience implementing products in enterprise environments; this is described as ideal.
- Troubleshoot complex software systems and independently work through difficult problems based on written and verbal descriptions.
- Install, configure, and manage Linux, including shell scripting, apt or yum package managers, archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos.
- Have hands-on experience deploying and operating applications with Docker and Kubernetes.
- Have experience with AWS, Azure, or GCP.
- Have working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB.
- Be proficient in at least one of Python, JavaScript, C++, C#, or Java, including writing scripts or code to diagnose issues and build workarounds.
- Communicate technical concepts in writing and verbally to engineers and non-technical stakeholders.
- Manage competing priorities and switch between tasks without losing quality.
- A bachelor’s degree in Computer Science, IT, or a related technical field is nice to have; extensive relevant experience may substitute.
- A graduate degree in a technical or business discipline is nice to have.
Responsibilities
- Work directly with customer stakeholders to diagnose and resolve complex issues in production environments.
- Analyze logs, metrics, and product code to reproduce issues and identify root causes.
- Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements.
- Coordinate across internal and customer teams to drive multi-party issues to resolution.
- Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact.
- Share technical knowledge through documentation, training, and mentorship across Support and with customers.
- Influence adjacent teams’ design decisions to support sound, system-wide architecture.
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