Application and Integration Support Engineer
New
A
American Cancer SocietyIT support
Fully remote position that can be home-based anywhere within the United StatesFull-TimeMiddle
Salary73,000 - 85,000 USD per year
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Job Details
- Experience
- 3 years in IT support or application/system administration.
- Required Skills
- PythonSQLBashAzureLinux
Requirements
- Associate degree required; bachelor's degree preferred.
- Three years of experience in IT support or application/system administration.
- Relevant IT certifications preferred, such as Boomi, Linux+, Microsoft, AWS, or ITIL.
- Administer Windows and Linux environments, including server provisioning, patch management, and advanced command-line operations.
- Use Azure or VMware virtualization platforms to deploy, scale, and maintain application hosting environments.
- Design and maintain automation scripts using PowerShell, Bash, or Python, and implement Power Automate workflows.
- Execute SQL queries and database diagnostics for troubleshooting, reporting, and integration validation.
- Configure and maintain integration platforms and APIs, including Boomi, REST, and SOAP.
- Support SDLC and DevOps practices, including version control, CI/CD pipeline configuration, automated testing, and release management.
- Be available for after-hours, weekend, holiday, or on-call work as needed.
- Occasional travel of 10–15% may be required.
Responsibilities
- Troubleshoot enterprise application issues using system logs, error reports, and integration traces, and document technical resolutions.
- Perform root cause analysis on performance bottlenecks, application errors, and service disruptions.
- Assist with the design, configuration, and rollout of enterprise applications, integration solutions, and system upgrades.
- Coordinate release cycles, validate builds, perform pre- and post-deployment testing, and document release activities.
- Monitor and optimize application performance across Windows and Linux environments using monitoring tools, log aggregation platforms, and alerting frameworks.
- Perform patching, security updates, and release validation for enterprise applications.
- Recommend and implement process improvements using scripting, automation, or tool integration.
- Provide Tier 2/3 escalation support, advanced incident triage, and support for problem management and root cause investigations.
- Develop and maintain runbooks, environment configuration guides, and deployment procedures.
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