Phone Numbers Operations Specialist 2

New

JobgetherTelecommunications

Fully remote working arrangement within eligible locations in India.Full-TimeSenior

Salary not disclosed

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Job Details

Experience: 4–6 years of experience in customer-facing operations or support roles
Required Skills: SQLData AnalysisTableauRESTful APIsLookerCustomer support

Have 4–6 years of experience in customer-facing operations or support roles.
Bring basic technical proficiency, including SQL fundamentals and an understanding of APIs.
Have experience with SQL, Looker, Tableau, or similar data extraction, analysis, and visualization tools; this is an advantage.
Be familiar with APIs and related technologies and use technical information to investigate operational issues.
Bring a customer-first approach and use data-driven insights to help customers and carrier partners.
Have telecommunications, phone number management, or carrier operations experience or familiarity; this is desirable.
Demonstrate clear written and verbal communication, including explaining technical concepts and operational updates.
Apply troubleshooting skills and attention to detail when investigating unfamiliar issues.
Work effectively with internal teams, customers, communications partners, and industry stakeholders.
Organize and prioritize competing requests, manage workloads, and meet deadlines.
Be willing to work flexible rotational schedules to support global operations and customer needs.
Show initiative, adaptability, and the ability to learn processes and remain effective under pressure.

Respond to customer requests received by email with timely, accurate support.
Assess product and service challenges, investigate causes, and resolve basic-to-intermediate problems.
Address intermediate-to-advanced operational questions from external customers and internal stakeholders.
Support phone number porting, short code procurement, Sender ID requests, and access to phone numbers.
Monitor and respond to notifications from telecommunications carrier partners.
Investigate and resolve complex customer and internal operational escalations.
Document customer interactions, categorize and tag issues, and maintain tracking information.
Learn and apply processes across operational areas to support smooth workflows.
Work with customers, internal teams, carriers, and telecommunications stakeholders to troubleshoot issues and improve operational outcomes.

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