Phone Number Specialist 1
New
T
TwilioTelecommunications
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 2-4 years of experience working with global customers in operations in customer-facing teams
- Required Skills
- SQLTableauRESTful APIsLookerData analyticsCustomer support
Requirements
- Be willing to work flexible rotational schedules.
- Have 2-4 years of experience working with global customers in operations or customer-facing teams.
- Have basic technical skills, including basic SQL and an understanding of APIs and data analytics.
- Bring customer-facing experience, preferably in eCommerce or telecommunications.
- Demonstrate empathy when working with customers and carriers to resolve questions and problems using data.
- Be detail-oriented, organized, and comfortable with ambiguity.
- Have above-average written and verbal communication skills and explain concepts clearly and concisely.
- Be willing to collaborate with communications partners and industry participants to resolve issues and troubleshoot.
- Manage time well and work under pressure.
- Hands-on experience with SQL, Looker, Tableau, or similar data extraction and visualization tools is desired.
- An understanding of APIs and related technologies is desired.
- A telecommunications background is desired.
Responsibilities
- Respond to customer inquiries by email and support an excellent customer experience.
- Help customers port phone numbers into Twilio and procure short codes and Sender IDs.
- Assess product and service issues and resolve basic-to-intermediate problems.
- Answer intermediate-to-advanced questions in core areas and basic questions across multiple areas.
- Log customer interactions and categorize issues.
- Learn processes across subject areas and help ensure operations run smoothly.
- Respond to and action incoming carrier partner notifications.
- Manage complex issues for customers and internal teams in a timely and transparent manner.
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