Phone Number Specialist 1
New
T
TwilioTelecommunications
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 2-4 years of experience working with global customers in the operations in the customers facing teams
- Required Skills
- SQLTableauRESTful APIsLookerData analyticsCustomer support
Requirements
- Have 2-4 years of experience working with global customers in customer-facing operations teams.
- Bring basic technical skills, including basic SQL and an understanding of APIs and data analytics.
- Be willing to work flexible rotational schedules.
- Be empathetic and comfortable working with customers and carriers to resolve problems.
- Be detail-oriented, organized, and comfortable with ambiguity.
- Have above-average written and verbal communication skills.
- Be willing to collaborate with communications partners and industry participants to resolve issues and troubleshoot.
- Have good time-management and organizational skills and be comfortable working under pressure.
- Hands-on experience with SQL, Looker, Tableau, or similar data extraction and visualization tools is desired.
- Telecommunications background is desired.
Responsibilities
- Support Twilio customers with inquiries received by email.
- Help customers port phone numbers into Twilio and procure short codes and Sender IDs.
- Assess product or service issues and resolve basic-to-intermediate problems.
- Respond to intermediate-to-advanced questions in core areas and basic questions across multiple areas.
- Log customer interactions and tag or categorize issues.
- Learn processes across subject areas and help keep operations running smoothly.
- Respond to and action incoming carrier partner notifications.
- Manage complex issues for customers and internal teams in a timely and transparent manner.
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