Junior Customer Experience Analyst - B2B Support
New
J
JobgetherCustomer support
The position is fully remote within Brazil.Full-TimeJunior
Salary not disclosed
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Job Details
- Required Skills
- Analytical SkillsCustomer serviceWritten communicationVerbal communicationCustomer support
Requirements
- Have previous customer support or customer service experience through chat and email.
- Have experience handling a high volume of customer interactions.
- Be able to manage multiple systems or screens simultaneously; this is described as ideal.
- Demonstrate strong analytical skills and attention to detail when investigating issues and managing complex requests.
- Have excellent written and verbal communication skills and the ability to adapt to different customer profiles.
- Have strong organizational skills and the ability to prioritize tasks in a dynamic environment.
- Bring a collaborative and accountable approach with a proactive, solution-oriented mindset.
- Previous B2B customer support experience is an advantage.
Responsibilities
- Respond to customer and user inquiries through email and chat, taking ownership of requests and working toward effective resolutions.
- Prioritize fast response times, clear communication, and accurate guidance to deliver a high-quality support experience.
- Investigate customer issues, including complex cases, using analytical thinking and attention to detail.
- Collaborate with the support team to contribute to shared service goals and operational excellence.
- Identify recurring problems, technical bugs, and potential product or process improvements.
- Document and communicate findings in a structured way.
- Escalate relevant issues and improvement opportunities to team leaders.
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