Customer Support Consultant
New
S
SupportYourAppCustomer support
Remote, LATAM; locations: Bogotá, Colombia; San José, Costa Rica; Mexico City, Mexico; Lima Province, Peru; Santo Domingo, Dominican Republic; Buenos Aires, ArgentinaContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English skills (C1 for both spoken and written)
- Experience
- At least 1 year of experience in a customer support role
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Have excellent English skills at C1 level for both spoken and written English.
- Have at least 1 year of experience in a customer support role.
- Have previous experience providing software support and troubleshooting.
- Be able to prioritize tasks according to urgency and communication channel.
- Bring a customer service-oriented approach and good communication skills.
- Have strong attention to detail and organizational skills.
- Have strong problem-solving and adaptability skills.
- Be committed to high-quality customer service and meeting performance targets.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.
Responsibilities
- Provide L1 customer support via phone, chat, and email.
- Perform basic troubleshooting of software issues and guide customers toward solutions.
- Triage customer support requests across multiple projects.
- Escalate specific cases to the appropriate representatives following established procedures.
- Stay current on product and process updates and provide feedback to improve the knowledge base.
- Conduct research when information is missing and proactively look for solutions.
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