Customer Support Consultant
New
S
SupportYourAppCustomer support
Workable workplace: remote; Workable locations: Córdoba, Córdoba Province, Argentina. Buenos Aires, Buenos Aires, Argentina. Rosario, Santa Fe Province, Argentina. La Plata, Buenos Aires Province, Argentina. Montevideo, Montevideo, Uruguay. Salto, Salto Department, Uruguay, Wednesday–Sunday, 5 PM–1 AM UTCContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English skills (C1 for both spoken and written)
- Experience
- At least 1 year of experience in a customer support role
- Required Skills
- Google SheetsGoogle WorkspaceTroubleshootingCRMCustomer support
Requirements
- Have excellent English skills at C1 level for both spoken and written communication.
- Have at least 1 year of experience in a customer support role.
- Have CRM experience; Freshdesk is preferred.
- Demonstrate strong troubleshooting skills and the ability to identify issues and find effective solutions.
- Have an analytical mindset and the ability to interpret information to make sound decisions.
- Be proficient with Google Workspace, including Gmail, Docs, Sheets, and Drive.
- Have strong attention to detail.
- Be a team player with a positive, proactive approach.
- Provide a personal computer: Mac with at least M1 or Intel i7 7th generation, or Windows with Ryzen 3 3100+ or Intel i5 8th generation or newer, and at least 8 GB RAM.
- Have a stable internet connection with at least 50 Mbps download and 40 Mbps upload.
Responsibilities
- Deliver customer support through chat, phone calls, and email.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
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