Customer Experience Specialist
C
ClipboardHealthcare staffing
Remote (Africa, Central & South America, the Caribbean)Full-Time
Salary11,400 - 20,400 USD per year
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Job Details
- Languages
- Fluent, professional-level English communication skills, both written and verbal
- Required Skills
- SalesforceCustomer serviceZendeskTroubleshooting
Requirements
- Have fluent, professional-level English communication skills, both written and verbal.
- Bring strong customer service instincts and communicate clearly, empathetically, and professionally.
- Be comfortable learning new tools, systems, and workflows quickly.
- Thrive in a fast-paced, high-ownership environment where priorities can shift quickly.
- Take initiative as a proactive problem-solver without waiting for direction.
- Show strong attention to detail and stay composed under pressure.
- Collaborate with teammates and contribute positively to team performance.
- Be comfortable working across chat, voice, and email channels.
- Work five days within a seven-day schedule, including Saturday and Sunday availability; shifts are assigned based on business needs.
Responsibilities
- Deliver fast, accurate, and empathetic support across chat, voice, and email.
- Resolve shift, payment, onboarding, and platform-related issues in real time.
- Investigate cases using Zendesk and Salesforce and maintain clear, accurate documentation.
- Troubleshoot issues independently and apply sound judgment before escalating.
- Personalize communication while maintaining a confident, professional, and helpful tone.
- Identify recurring issues, workflow gaps, and operational pain points.
- Guide new professionals through onboarding and help them build confidence using the platform.
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