Account Manager
New
K
KeyloopAutomotive software
UK (Reading)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 4 years of hands-on experience managing client accounts
- Required Skills
- Cross-functional Team LeadershipCustomer SuccessSaaSAccount Management
Requirements
- Have at least 4 years of hands-on experience managing client accounts, focused on customer success and business growth.
- Bring proven account management experience, preferably in the SaaS or software sector.
- Understand SaaS business models and customer lifecycle management.
- Be familiar with sales methodologies such as solution selling or consultative selling.
- Know customer success best practices and account retention strategies.
- Be able to lead cross-functional teams and manage multiple stakeholder relationships in complex environments.
- Be comfortable with commercial discussions, contract negotiations, and revenue accountability.
- Be able to develop strategic plans and translate business needs into actionable solutions.
- Be willing to travel across the UK as needed.
- Automotive retail experience is a bonus.
Responsibilities
- Serve as the primary point of contact for a defined client portfolio and build trusted advisor relationships with senior stakeholders.
- Lead client retention initiatives and expand revenue opportunities through upselling and cross-selling with sales executives.
- Coordinate sales, professional services, and customer success teams on account strategies and execution.
- Develop and maintain strategic account plans that identify client goals, risks, opportunities, and business outcomes.
- Represent customer needs internally and help align product development, support, and service delivery with client needs.
- Track account health and performance using data and insights to address challenges and improve adoption and satisfaction.
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