- Serve as the primary point of contact for a defined client portfolio and build trusted advisor relationships with senior stakeholders.
- Lead client retention initiatives and expand revenue opportunities through upselling and cross-selling with sales executives.
- Coordinate sales, professional services, and customer success teams on account strategies and execution.
- Develop and maintain strategic account plans that identify client goals, risks, opportunities, and business outcomes.
- Represent customer needs internally and help align product development, support, and service delivery with client needs.
- Track account health and performance using data and insights to address challenges and improve adoption and satisfaction.
Cross-functional Team LeadershipCustomer SuccessSaaS+1 more