Enterprise Account Manager
New
N
NdustrialEnergy management software
North Carolina, United States. United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in SaaS or B2B; 1+ years in cold chain, food production, manufacturing, or energy markets
- Required Skills
- SalesforceMicrosoft ExcelSaaSHubSpot
Requirements
- BA/BS in Business Administration or a related field.
- 5+ years of experience in SaaS or B2B.
- 1+ years in cold chain, food production, manufacturing, or energy markets.
- Experience as an Account Manager, Key Account Manager, or in a similar role.
- A track record of growing revenue within enterprise or multi-site accounts by selling into new sites, business units, and buyers.
- Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level.
- Ability to build reports and executive-ready presentations.
- Proficiency with CRM software such as Salesforce or HubSpot, MS Excel, and AI tools used in sales and account management.
- Experience delivering customer-focused solutions to customer needs.
- Ability to manage multiple account management projects while maintaining attention to detail and accuracy.
Responsibilities
- Serve as the commercial point of contact for assigned accounts, coordinating with Customer Success, Solutions Engineering, and Implementation.
- Map customer organizations, sites, and business units to identify expansion opportunities.
- Present and demonstrate SaaS solutions to new stakeholders and departments using results from current sites.
- Build customer relationships and develop trusted-advisor relationships with key stakeholders and executive sponsors.
- Negotiate and close agreements and develop new business with existing customers to meet the expansion bookings quota.
- Coordinate with Implementation and Customer Success to deliver solutions according to customer needs and objectives.
- Communicate monthly and quarterly initiative progress to internal and external stakeholders.
- Build account plans and forecast and track expansion pipeline, bookings, and annual forecasts.
- Prepare account-status reports and collaborate with sales and customer success teams to identify growth opportunities and risks.
- Research customer operations, coordinate product demos with Solutions Engineering, and assist with customer requests or escalations.
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