- Serve as the commercial point of contact for assigned accounts, coordinating with Customer Success, Solutions Engineering, and Implementation.
- Map customer organizations, sites, and business units to identify expansion opportunities.
- Present and demonstrate SaaS solutions to new stakeholders and departments using results from current sites.
- Build customer relationships and develop trusted-advisor relationships with key stakeholders and executive sponsors.
- Negotiate and close agreements and develop new business with existing customers to meet the expansion bookings quota.
- Coordinate with Implementation and Customer Success to deliver solutions according to customer needs and objectives.
- Communicate monthly and quarterly initiative progress to internal and external stakeholders.
- Build account plans and forecast and track expansion pipeline, bookings, and annual forecasts.
- Prepare account-status reports and collaborate with sales and customer success teams to identify growth opportunities and risks.
- Research customer operations, coordinate product demos with Solutions Engineering, and assist with customer requests or escalations.
SalesforceMicrosoft ExcelSaaS+1 more