Technical Account Manager
New
A
AsanaSaaS productivity software
This role can either be fully remote depending on where you live in Japan, or based in our Tokyo office with an office-centric hybrid schedule.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Native-level fluency in Japanese (verbal and written), with professional working proficiency in written English (reading and writing).
- Experience
- 5+ years of experience in a customer-facing consultative technical role within the SaaS space.
- Required Skills
- RESTful APIsSaaS
Requirements
- Have 5+ years of experience in a customer-facing consultative technical role, such as TAM, Solutions Engineer, or Implementation Consultant, within SaaS.
- Bring experience with workflow management, automation, or business process management software, particularly application-layer and business-logic problem solving.
- Demonstrate a track record of partnering with and influencing senior stakeholders in large enterprise environments.
- Bring technical knowledge across APIs, system integrations, enterprise authentication protocols (SAML, SCIM), and cloud IT infrastructure.
- Have native-level Japanese fluency in verbal and written communication.
- Have professional working proficiency in written English for reading and writing.
- Demonstrate strong presentation, documentation, and communication skills, including explaining complex technical concepts to technical and non-technical audiences.
- Show a process-driven approach to establishing scalable playbooks and continuous operational improvement.
- Be willing to learn and use AI tools and emerging technologies.
Responsibilities
- Own post-sales technical relationships for enterprise customers as their primary advisor and partner as they scale on Asana.
- Deliver best-practice guidance on Asana APIs, third-party integrations, SAML/SCIM authentication, cloud security, and administrative governance.
- Maintain knowledge of customer technical architecture and business priorities to anticipate and solve technical challenges.
- Partner with Sales and Customer Success Managers to monitor customer health, track engagement trends, identify risks, and uncover expansion opportunities.
- Coordinate technical escalations, migration projects, and critical incidents with cross-functional teams.
- Develop reproducible best practices, documentation, and playbooks to standardize technical knowledge across the team.
- Collaborate with Support, Product, and Engineering to deliver a unified customer experience and advocate for customer needs on the product roadmap.
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