Technical Relationship Manager

New

ControlUpIT operations

Listing location: EMEA; Workplace type: RemoteFull-TimeManager

Salary not disclosed

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Job Details

Bring enterprise IT consulting experience and a strong technical foundation in endpoint and desktop management.
Have experience with VDI and application virtualization, such as Omnissa, Citrix, or Azure Virtual Desktop.
Understand the Microsoft ecosystem, including endpoints.
Bring experience from a role such as Desktop Engineer, Cloud Engineer, or EUC Specialist.
Have demonstrated the ability to design, build, and deliver solutions in large enterprise environments.
Bring technical leadership and customer engagement experience.
Be able to explain complex technical concepts and risks as actionable insights for stakeholders.
Use AI assistants and coding tools such as Cursor, Claude Code, or Codex to write, review, and troubleshoot scripts.
Be able to validate AI-generated output before it reaches a customer environment.
Understand AI and automation in IT operations, including AI-assisted troubleshooting, automated remediation, and agentic workflows.
Be able to discuss AI governance, data handling, and human oversight with customers.
Have PowerShell scripting skills and experience working with APIs to automate or integrate systems.
Have full professional proficiency in German.
Have strong organizational, note-taking, and time management skills.

Investigate customer needs using active listening and consultative techniques.
Guide customers on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
Coach customers on maximizing their ControlUp deployments and exploring new use cases.
Partner with Customer Success teams to support adoption, account health, renewals, and expansion.
Help customers adopt ControlUp automation and AI-driven capabilities.
Develop technical collateral, including best practices, deployment architectures, and solution guides.
Maintain deep knowledge of the ControlUp product portfolio to support customers.
Provide management with feedback on process and practice improvements.
Contribute to technical projects involving product features, benchmarking, troubleshooting, and best practices.
Consult with Sales and Presales during sales processes, especially existing-account expansions.

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