- Investigate customer needs using active listening and consultative techniques.
- Advise customers on implementation practices, solution operation, adoption, performance tuning, and use-case enhancement.
- Coach customers on maximizing their ControlUp deployments and exploring new use cases.
- Partner with Customer Success teams to drive adoption, account health, renewals, and expansion.
- Help customers adopt ControlUp automation and AI-driven capabilities.
- Develop technical collateral, including best practices, deployment architectures, and solution guides.
- Maintain deep knowledge of the ControlUp product portfolio to support customers.
- Provide management with feedback on process and practice improvements.
- Contribute to technical projects involving product features, benchmarking, troubleshooting, and best-practice development.
- Advise Sales and Presales during sales processes, particularly for existing account expansion.
RESTful APIs