- Manage the full lifecycle of a portfolio of enterprise customers.
- Proactively identify and monitor account risk, including adoption gaps, disengaged stakeholders, and environment instability.
- Take ownership of escalating and driving mitigation of risks across internal teams.
- Identify and guide customers toward fuller product adoption to maximize ROI.
- Build and maintain close relationships with senior IT professionals and executive stakeholders.
- Act as a customer advocate and the voice of the customer within ControlUp.
- Maintain stakeholder maps to ensure value is communicated to decision-makers and sponsors.
Project ManagementStakeholder managementSaaS