Technical Relationship Manager

New

ControlUpDigital employee experience

Listing location: USA; Workplace type: RemoteFull-TimeManager

Salary not disclosed

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Job Details

Bring enterprise IT consulting experience and a strong technical foundation in endpoint and desktop management.
Have expertise in VDI and application virtualization, such as Omnissa, Citrix, or Azure Virtual Desktop, and the Microsoft ecosystem, including endpoints.
Have experience in a role such as Desktop Engineer, Cloud Engineer, or EUC Specialist.
Demonstrate the ability to design, build, and deliver solutions in large enterprise environments.
Bring technical leadership and customer engagement experience, with the ability to explain complex technical concepts and risks to stakeholders.
Use AI assistants and coding tools such as Cursor, Claude Code, or Codex in daily work to write, review, and troubleshoot scripts.
Be able to validate AI-generated output before it reaches a customer environment.
Understand how AI and automation are changing IT operations, including AI-assisted troubleshooting, automated remediation, and agentic workflows.
Be able to discuss AI governance, data handling, and human oversight with customers.
Have PowerShell scripting skills and experience working with APIs to automate or integrate systems.
Bring strong organizational, note-taking, and time management skills.

Investigate customer needs using active listening and consultative techniques.
Advise customers on implementation practices, solution operation, adoption, performance tuning, and use-case enhancement.
Coach customers on maximizing their ControlUp deployments and exploring new use cases.
Partner with Customer Success teams to drive adoption, account health, renewals, and expansion.
Help customers adopt ControlUp automation and AI-driven capabilities.
Develop technical collateral, including best practices, deployment architectures, and solution guides.
Maintain deep knowledge of the ControlUp product portfolio to support customers.
Provide management with feedback on process and practice improvements.
Contribute to technical projects involving product features, benchmarking, troubleshooting, and best-practice development.
Advise Sales and Presales during sales processes, particularly for existing account expansion.

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