Account Manager
New
P
PeopleJoyEmployee benefits
Location: Remote. Location: United StatesFull-TimeMiddle
Salary57,000 - 75,000 USD per year
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Job Details
- Required Skills
- Account ManagementClient relationship management
Requirements
- Have successfully managed a portfolio of client accounts, ideally in B2B SaaS, employee benefits, HR tech, or financial services.
- Use engagement and adoption metrics to guide client strategy.
- Demonstrate strong communication with HR leaders, benefits teams, executives, and internal colleagues.
- Have introduced processes or playbooks that improved account management efficiency and scale.
- Prioritize competing client needs and manage time across multiple accounts.
- Build trust with founders or senior leaders through relationship management and data-backed recommendations.
- Show empathy for clients and employees, including borrowers dealing with student loans.
Responsibilities
- Serve as the primary point of contact for a portfolio of clients and build relationships with HR and benefits teams and key stakeholders.
- Understand client goals, workforce needs, and benefits priorities, and assess whether the offering delivers value.
- Guide clients through implementation and onboarding in partnership with the product team.
- Promote the program to employees and increase borrower participation with marketing and client success.
- Monitor adoption, engagement, and satisfaction, and lead regular business reviews.
- Manage renewals, identify opportunities to expand partnerships, and address account risks early.
- Share client feedback with product, engineering, and leadership, and stay informed about PSLF policy changes affecting clients and employees.
- Answer client questions, resolve issues, and coordinate across internal teams.
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