Development Operations Manager
New
W
Women Donors Network (WDN) and Women Donors Action (WDA)Nonprofit fundraising
This is a full-time, remote role based in the United States., Candidates must be available during weekday business hours across U.S. time zones.Full-TimeManager
SalaryAt least 110,000 USD per year
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Job Details
- Experience
- You have at least 5 years of experience in development operations.
- Required Skills
- Project ManagementData AnalysisSalesforceGoogle WorkspaceSlack
Requirements
- At least 5 years of development operations experience.
- Experience overseeing gift processing, acknowledgments, and reconciliation with Finance.
- Advanced CRM skills; Salesforce is strongly preferred.
- Ability to build reports and dashboards, manage imports and deduplication, and configure fields, layouts, and straightforward automations.
- Strong data analysis skills, including turning data into insights and recommendations for senior leaders.
- Experience designing or improving operational systems and processes and supporting adoption through documentation, training, and follow-through.
- Strong project management skills, including managing multiple workstreams, deadlines, dependencies, and follow-up.
- Discretion and care when handling sensitive and confidential donor and organizational information.
- Proficiency with Google Workspace, Zoom, Slack, and macOS.
- Demonstrated comfort with remote work and availability during weekday business hours across U.S. time zones.
- Ability to travel occasionally within the United States.
Responsibilities
- Manage day-to-day Salesforce use, including data entry, cleanup, and deduplication of membership and fundraising records.
- Process and acknowledge contributions and pledges across WDN and WDA, and partner with Finance on monthly reconciliation.
- Improve Salesforce fields, workflows, automations, moves-management processes, and reporting with internal teams and external consultants.
- Design systems to track member engagement and support donor cultivation, stewardship, and the network power mapping project.
- Set and enforce CRM data standards, field definitions, and permissions, partnering with Technology on data security and access.
- Create SOPs and training materials and lead rollouts for Salesforce and related tools.
- Assess development platforms and recommend integrations, upgrades, or CRM migration; manage requirements, testing plans, data migration, and timelines.
- Build dashboards and reports on fundraising goals, retention, engagement, donor segmentation, and pipeline health; present actionable insights to senior leadership.
- Coordinate member onboarding and offboarding, prospective-member pipeline activity, and member engagement at events.
- Support cross-functional workflows, annual planning, budgeting, and onboarding and training of team members.
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