Development Operations Manager
New
W
Women Donors NetworkNonprofit fundraising
This is a full-time, remote role based in the United States., Candidates must be available during weekday business hours across U.S. time zones.Full-TimeManager
Salary110,000 USD per year
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Job Details
- Experience
- At least 5 years of development operations experience
- Required Skills
- Project ManagementData AnalysisSalesforceGoogle WorkspaceSlack
Requirements
- Have at least 5 years of development operations experience.
- Have experience overseeing gift processing, acknowledgments, and reconciliation with Finance.
- Be an advanced CRM user; Salesforce is strongly preferred.
- Independently build reports and dashboards, manage imports and deduplication, and configure fields, layouts, and straightforward automations.
- Bring strong data analysis skills and present clear insights and recommendations to senior leaders.
- Have designed or improved operational systems and processes, and supported adoption through documentation, training, and follow-through.
- Demonstrate project management skills across multiple workstreams, deadlines, and dependencies.
- Handle sensitive and confidential donor and organizational information with discretion.
- Be proficient with Google Workspace, Zoom, Slack, and MacOS.
- Be available during weekday business hours across U.S. time zones and able to travel occasionally within the United States.
- Demonstrate comfort with remote work.
Responsibilities
- Manage day-to-day Salesforce use, including data entry, cleanup, and deduplication for membership and fundraising records.
- Process and acknowledge contributions and pledges across WDN and WDA, and partner with Finance on monthly reconciliation.
- Improve Salesforce fields, workflows, automations, moves-management processes, and reporting with internal teams and external consultants.
- Set and enforce CRM data standards, field definitions, and permissions, and coordinate with Technology on data security and access.
- Build and maintain dashboards and reports for fundraising goals, retention, engagement, donor segmentation, and pipeline health.
- Analyze fundraising and engagement data and present actionable insights to senior leadership.
- Assess CRM and platform needs, recommend integrations or migration, and support requirements gathering, testing, data migration, and timeline tracking.
- Write SOPs and training materials and lead rollouts for Salesforce and related tools.
- Coordinate member onboarding, offboarding, prospective-member pipeline activity, and event invitations and follow-up.
- Maintain member profiles and support member inquiries, scheduling, and Community & Development events.
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