Senior Customer Success Manager
New
T
TremendousPayouts platform
Location: United States; Workplace: RemoteFull-TimeManager
SalaryBase salary for this role: $160k to $240k. Offers Equity
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
- Required Skills
- Customer SuccessAccount ManagementClient relationship management
Requirements
- Have 5+ years of experience in Customer Success or Account Management.
- Have 2+ years of experience focused on enterprise accounts.
- Demonstrate a track record of managing complex client relationships.
- Show measurable retention and expansion outcomes.
- Experience at a high-growth B2B startup is strongly preferred.
- Bring strong analytical and problem-solving abilities.
- Bring attention to detail.
- Communicate effectively and build rapport at all levels of an organization.
Responsibilities
- Own a portfolio of enterprise accounts and conduct strategic business reviews.
- Proactively manage account health to maximize retention and satisfaction.
- Lead end-to-end onboarding for new enterprise clients.
- Coordinate cross-functional teams to ensure seamless program launches.
- Drive revenue growth through strategic upsell and cross-sell initiatives.
- Manage contract negotiations and secure long-term partnerships.
- Represent the voice of the customer internally.
- Collaborate with Product to influence roadmap decisions.
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