Senior Customer Success Manager
New
J
JobgetherPayments
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 8 years of relevant professional experience.
- Required Skills
- Stakeholder managementCustomer Success
Requirements
- Bachelor's degree in a relevant field or equivalent qualifications.
- At least 8 years of relevant professional experience.
- Demonstrated experience in the payments industry; merchant-segment experience is strongly preferred.
- Experience managing strategic customer portfolios and driving retention, revenue growth, and account expansion.
- Experience engaging with and presenting to C-suite executives and board-level stakeholders.
- Strong presentation and facilitation skills for discussions with payment decision-makers and cross-functional teams.
- Expertise negotiating complex, high-value commercial agreements, including contract renewals.
- Ability to resolve complex customer situations by aligning internal and external stakeholders.
- Strong understanding of payment strategies, customer business challenges, and industry trends.
- Relationship-building, communication, negotiation, and stakeholder management skills.
- Ability to plan customer engagement independently and seek guidance on complex matters.
Responsibilities
- Manage a portfolio of strategic accounts, owning customer retention, revenue growth, and account performance.
- Drive predictable growth across the assigned book of business.
- Guide customers through onboarding, adoption, renewals, expansion, and ongoing value realization.
- Advise customers on optimizing payment programs and aligning solutions with business strategies.
- Understand customer challenges, objectives, and industry trends to identify opportunities and recommend solutions.
- Build relationships with senior executives, C-suite stakeholders, boards, payment decision-makers, and operational teams.
- Lead commercial discussions and negotiate complex contracts, renewals, and expansion opportunities.
- Serve as the primary customer contact and ensure delivery against commitments.
- Coordinate with sales, support, consulting, onboarding, operations, finance, and leadership to resolve challenges.
- Educate customers on product features, industry developments, and best practices to support adoption and account growth.
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