School Operations Supervisor
New
S
Stride, Inc.K-12 education
Source API remote eligibility restrictions: United StatesFull-TimeManager
SalaryWe anticipate the salary range to be $38,097.60-$67,000.
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Job Details
- Experience
- 4+ years of directly related operational, enrollment, customer support, or administrative experience; or 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.
- Required Skills
- Microsoft ExcelMicrosoft OfficeProcess improvementCustomer support
Requirements
- High school diploma or GED required.
- Associate's degree preferred; bachelor's degree in Business, Education, Operations, Communications, or a related field is desired.
- At least 4 years of directly related operational, enrollment, customer support, or administrative experience, or 3+ years of progressively responsible K-12 school operations or enrollment experience.
- Demonstrated expertise in private school operational processes and systems.
- Ability to independently manage complex operational assignments and resolve non-routine issues.
- Strong analytical and problem-solving skills, including identifying trends and recommending solutions.
- Experience leading projects, coordinating stakeholders, and driving process improvements.
- Advanced proficiency in Microsoft Office, particularly Excel; web proficiency required.
- Strong customer service, time management, organizational, prioritization, written, and verbal communication skills.
- Ability to collaborate across departments, exercise sound judgment, and adapt to changing priorities.
- Flexible schedule, with ability to work additional hours as needed, and ability to travel up to 10%.
- Ability to pass required background checks.
- Experience with Salesforce CRM, PowerSchool, Canvas Order Management Systems, Five9, or similar platforms is desired.
- Experience creating operational reports, dashboards, or performance metrics, and facilitating training or mentoring, is desired.
Responsibilities
- Resolve escalated operational and account-related issues through advanced analysis.
- Manage and prioritize high-volume service queues while meeting service level agreements and performance standards.
- Perform and oversee student account administration, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.
- Analyze operational trends, identify root causes, and recommend corrective actions and process improvements.
- Lead and participate in cross-functional projects with Enrollment, Academics, Finance, Customer Support, Product, and Technology teams.
- Develop and maintain standard operating procedures, workflows, and training materials.
- Coach, train, and provide operational guidance to team members and new hires.
- Monitor quality and audit transactions, data integrity, and compliance with policies and procedures.
- Support new systems, tools, initiatives, and business process changes; generate and interpret operational reports and metrics.
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