Portuguese-Speaking Customer Expert
New
M
Mercier Consultancy GroupCustomer support
Work Remote In GreeceFull-Time
Salary2 Extra Salaries Per Year (13th and 14th salary bonus); Monthly Performance Bonus
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Job Details
- Languages
- Native or fluent Portuguese (spoken and written) is mandatory for this role. Proficiency in English to effectively interact with our diverse internal team.
- Required Skills
- Problem SolvingTechnical supportCustomer support
Requirements
- Be native or fluent in spoken and written Portuguese.
- Have proficiency in English to interact with the internal team.
- Have a strong interest in technology and commitment to customer support services.
- Bring excellent communication and problem-solving skills, including the ability to work under pressure.
- Previous high-volume customer care experience is an advantage.
Responsibilities
- Provide customer support for Canon by phone, email, and chat.
- Resolve technical inquiries and product-related questions.
- Maintain knowledge of Canon products to provide accurate information.
- Manage customer follow-ups and document interactions in CRM systems.
- Collaborate with international teams on communication strategies for Portuguese-speaking markets.
- Contribute to improvements in service quality and performance standards.
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