Field Service Representative / Trainer — Military Health IT (JOMIS)

RacknerMilitary healthcare IT

Remote — United States home stationFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: At least 3 years of professional experience supporting JOMIS or theater medical systems

Have at least 3 years of professional experience supporting JOMIS or theater medical systems.
Have experience with systems such as BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater.
Be instructor-qualified and able to deliver structured, formal training.
Hold an active U.S. Government Secret security clearance.
Be willing and able to travel extensively and deploy to domestic, overseas, shipboard, and austere operational locations.
Military medical background or experience supporting military healthcare operations is preferred.
Qualifications or hands-on experience across multiple JOMIS applications are preferred.
Experience with ServiceNow Mobile Offline is preferred.

Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel, including after unit or personnel rotations.
Support military exercises, system fielding activities, and operational deployments.
Prepare training equipment and assist users in the field.
Own and troubleshoot escalated application support issues at operational sites with limited local IT support.
Coordinate issue resolution with technical teams as needed.
Maintain continuity of medical application support in disconnected, intermittent, or limited-connectivity environments.
Collaborate with engineering, technical support, and vendor teams to communicate recurring application issues.
Deliver assigned system administrator training and provide instructional or field-support coverage as operational needs change.

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