Contact Center Provider Services

Gainwell TechnologiesHealthcare customer service

United States, 8:00AM–4:30PM or 8:30AM–5:00PM ESTFull-TimeJunior

Salary29,100 - 41,600 USD per year

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Job Details

Experience: 1–2 years of experience in customer service, preferably healthcare
Required Skills: Customer serviceMultitaskingActive listeningCRM

Have a high school diploma or GED.
Have 1–2 years of customer service experience; healthcare experience is preferred.
Demonstrate strong organizational and communication skills.
Show high attention to detail and the ability to actively listen.
Respond to member and provider concerns with empathy, compassion, and clarity.
Be able to multitask and navigate multiple systems simultaneously.

Respond to providers and members through inbound and outbound calls, email, live chat, and other platforms.
Listen to questions and concerns and provide accurate information in line with company policies and procedures.
Research claims and verify insurance coverage to resolve inquiries.
Escalate complex issues to leadership when appropriate.
Document interactions, feedback, and resolutions in the CRM or case management system.
Share insights on recurring issues to support process improvement.
Coordinate with teammates and supervisors and route issues to the appropriate departments.
Meet or exceed KPIs for call quality, handle time, customer satisfaction, script adherence, quality standards, and scheduled work hours.

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