Senior Provider Services Consultant
New
J
JobgetherHealthcare operations
Based in the United StatesContractSenior
Salary not disclosed
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Job Details
- Experience
- At least 4 years of professional work experience; minimum of 2 years of experience in vendor management, relationship management, or quality resolution.
- Required Skills
- Data AnalysisMicrosoft ExcelRelationship managementCRM
Requirements
- Have a bachelor's degree or equivalent professional experience.
- Have at least 4 years of professional work experience.
- Have at least 2 years of experience in vendor management, relationship management, or quality resolution.
- Healthcare, post-acute care, managed care, or durable medical equipment (DME) experience is preferred.
- Demonstrate communication, presentation, and interpersonal skills for working with external providers and internal teams.
- Have strong analytical and problem-solving abilities.
- Be proficient in Microsoft Excel, particularly for reporting and data analysis.
- Be organized and able to manage multiple priorities in a fast-paced environment.
- Be able to identify performance issues, coordinate solutions, and support continuous improvement initiatives.
- Be available for rotating weekend coverage.
Responsibilities
- Oversee provider performance and service quality across the assigned region.
- Act as the primary point of contact for provider concerns and coordinate resolution of service failures.
- Manage provider performance improvement plans and monitor progress against objectives.
- Track quality incidents, identify recurring issues, and implement corrective actions.
- Collaborate with implementation teams to improve provider onboarding and training.
- Monitor provider operations, including claims, billing, redelivery issues, and compliance with service standards.
- Maintain provider information and activity records in the CRM system.
- Prepare performance reports, scorecards, and analytical insights.
- Support onboarding and training for new Provider Services team members.
- Coordinate with internal stakeholders and participate in rotating weekend coverage.
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