Project Manager / Client Operations Lead

IMPACTDigital marketing

This is a fully remote position, open to candidates anywhere in the United States., Working hours are 9:00 AM to 5:00 PM Eastern TimeFull-TimeMiddle

Salary85,000 - 115,000 USD per year

Apply NowOpens the employer's application page

Job Details

Experience: 4+ years running multi-account project or operations management inside an agency
Required Skills: Project ManagementDigital MarketingAsana

Have 4+ years of multi-account project or operations management experience inside an agency, ideally in paid media or digital marketing.
Understand how paid campaigns are built and launched, including launch readiness.
Be proficient with ClickUp or equivalent fluency in Asana, Basecamp, or Trello, and willing to switch.
Have experience building or rebuilding processes through templates, automations, or documented workflows.
Be able to maintain quality and deadlines with internal teammates and external clients.
Write direct, clear client communications, including status updates and difficult decisions.
Recognize capacity risks and notice when teammates are overloaded.
Be comfortable using AI tools in daily operational workflows.
Be able to work 9:00 AM to 5:00 PM Eastern Time and travel occasionally to client visits and company conferences.

Run the ClickUp campaign workflow for each account from planning through client approval and launch.
Confirm campaign details and assets at kickoff and identify gaps that could delay launches.
Review assets internally before they are sent to clients.
Manage client approvals, revisions, sign-off, final proofs, and launch confirmation.
Update client call agendas, capture decisions, and schedule next steps.
Communicate timeline changes and revised plans to clients in writing.
Groom sprints, plan team capacity, and flag capacity risks.
Identify friction patterns and design process changes to address them.
Maintain templates, ClickUp automations, workflow status, and client communication documentation.
Run Swell huddles, onboard team members, and partner with team leads on operational decisions.

View Full Description & ApplyYou'll be redirected to the employer's site