Event Travel Manager
N
NavanEvent travel
Remote (USA)Full-TimeManager
Salary68,000 - 70,000 USD per year
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Job Details
- Experience
- One to three years of Group Travel planning experience preferred; 4+ years of GDS experience preferred.
- Required Skills
- Microsoft ExcelSlack
Requirements
- One to three years of Group Travel planning experience preferred.
- Four or more years of GDS experience preferred, including Sabre PNR building and ticketing; Amadeus and NDC experience are also preferred.
- Navan TravelXen knowledge is preferred, with a strong understanding of travel bookings.
- Proficiency in MS Excel, Word, and PowerPoint, and Google Suites.
- Technical aptitude to learn new technology.
- Ability to participate in client-facing video calls for setup and project management.
- Knowledge of Slack.
- Ability to multitask and resolve urgent matters efficiently.
- Ability to work independently, use available resources to troubleshoot, and resolve customer inquiries.
- Prior experience developing and maintaining key client and Account Manager or Account Executive relationships.
- Strong customer service skills and a record of positive CSAT outcomes.
- Reliable and flexible, with openness to early mornings, late evenings, and weekend shifts.
- Basic understanding of world geography.
Responsibilities
- Provide personalized support to travellers before, during, and after travel, including basic booking cancellations, changes, and updates.
- Provide accurate fare information for hotel, flight, car, and rail bookings.
- Work with client contacts to understand and meet program objectives and outcomes.
- Identify clients' critical success factors for projects.
- Maintain project documentation, including service agreements and SLAs, in accordance with contract and documentation policies.
- Troubleshoot traveller issues using agent tools and available guidelines.
- Coordinate program planning from the post-sale stage through final billing.
- Attend team meetings to stay current on product launches, industry updates, and team initiatives.
- Build and maintain relationships with clients and Account Managers or Account Executives.
- Support the Team Lead and participate in training on Navan systems.
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