Patient Travel Coordinator Manager
J
JobgetherClinical research
Based in the United StatesFull-TimeManager
SalaryTarget annual salary: $100,000–$150,000, depending on skills and experience. Potential eligibility for performance-based bonus awards.
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Job Details
- Experience
- At least 5 years of experience in patient travel coordination and payment or reimbursement services.
- Required Skills
- Microsoft ExcelTeam managementPowerPoint
Requirements
- Hold a bachelor's degree in a relevant field.
- Have at least 5 years of experience in patient travel coordination and payment or reimbursement services.
- Bring previous experience managing employees, teams, or departmental operations.
- Have strong knowledge of international travel logistics, infrastructure, and associated cost drivers.
- Understand the pharmaceutical and clinical research industries, including the impact of trial participation on patients and the importance of patient support services.
- Have previous experience in a clinical research or healthcare environment.
- Be able to manage multiple projects, priorities, and deadlines simultaneously.
- Be proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
- Demonstrate communication, coordination, and problem-solving abilities.
- Be flexible to provide occasional evening or weekend support for patient travel emergencies.
Responsibilities
- Establish end-to-end operational workflows, departmental guidelines, and training materials.
- Assign employees to projects, manage personnel, and oversee departmental performance.
- Review clinical trial protocols and visit schedules for new project bids to align proposed services with patient populations and anticipated needs.
- Present service capabilities to prospective clients and support the preparation and defense of project bids.
- Coordinate internal cross-functional workflows and external vendor procedures.
- Develop financial tracking, budgeting, and reporting tools to monitor departmental spending.
- Coordinate vendor invoices and work with Travel and Finance teams to manage expenditures and payment account funding.
- Oversee technology enhancements and system integrations, ensuring implementation within required timelines.
- Assess processes and staff capacity, implement workflow improvements, and develop workforce plans.
- Recruit, onboard, and train team members as the service expands.
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