Regional Sales Manager
K
KeyloopAutomotive software
Canada (Montreal)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 4 years of hands-on experience managing client accounts
- Required Skills
- Cross-functional Team LeadershipCustomer SuccessSaaSAccount Management
Requirements
- Bring at least 4 years of hands-on experience managing client accounts, focused on customer success and business growth.
- Have account management experience, preferably in SaaS or software.
- Understand SaaS business models and customer lifecycle management.
- Be familiar with sales methodologies such as solution selling or consultative selling.
- Know customer success best practices and account retention strategies.
- Be able to lead cross-functional teams and manage stakeholder relationships in complex environments.
- Be comfortable with commercial discussions, contract negotiations, and revenue accountability.
- Translate business needs into actionable solutions with a strategic, results-driven approach.
- Be willing to travel as needed across the region.
Responsibilities
- Serve as the primary contact for a portfolio of clients and build trusted relationships with senior stakeholders.
- Lead initiatives to retain clients and expand account revenue through upselling and cross-selling with sales executives.
- Coordinate sales, professional services, and customer success teams on account strategies and execution.
- Develop and maintain strategic account plans covering client goals, risks, opportunities, and business outcomes.
- Represent customer needs internally to align product development, support, and service delivery.
- Track account health and performance, using data and insights to address challenges and improve adoption and satisfaction.
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