E-commerce & Operations Coordinator
D
D2BWellness supplements
Workable workplace: remote; Workable locations: metro manila, Metro Manila, Philippines, New Zealand Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in operations coordination, e-commerce operations, supply chain, or a similar role.
- Required Skills
- ShopifyAccount Management
Requirements
- Have 3+ years of experience in operations coordination, e-commerce operations, supply chain, or a similar role.
- Bring hands-on Shopify experience, including order management, customer service, subscriptions, and e-commerce reporting.
- Have a background in wholesale/B2B operations, account management, order processing, invoicing, and retailer coordination.
- Understand inventory management, stock forecasting, purchase orders, supplier coordination, and warehouse fulfilment.
- Bring experience in supplements, nutraceuticals, health and wellness, food and beverage, or FMCG; this experience is highly desirable.
- Be familiar with inventory management or ERP systems; Unleashed is an advantage.
- Be organised and analytical, with the ability to manage multiple priorities and work independently.
Responsibilities
- Manage customer enquiries and online orders, including tracking, amendments, cancellations, refunds, returns, and subscription changes.
- Coordinate with couriers and third-party logistics providers to resolve delivery issues and fulfilment discrepancies.
- Manage social media communications and coordinate influencer and UGC creator outreach, campaigns, gifting, and partnership documentation.
- Coordinate wholesale account enquiries, onboarding, orders, invoicing, retailer relationships, and wholesale reporting.
- Maintain wholesale pricing, product information, retailer documentation, and promotional materials.
- Coordinate production scheduling, purchase orders, supplier follow-ups, and import/export logistics.
- Monitor inventory levels, movements, batch tracking, expiry dates, and warehouse accuracy.
- Track production timelines, warehouse transfers, delivery documentation, and supplier milestones; support demand forecasting and supply planning.
- Coordinate product development and launches, and maintain operational trackers, dashboards, SOPs, and shared documentation.
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