E-Commerce Operations Manager
New
H
HireHawkDTC e-commerce
Workable workplace: remote; Workable locations: Philippines, Monday to Friday, 9 AM–5 PM UK time, with some flexibility around start and finish times.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- At least 3 years of hands-on Shopify administration experience within a direct-to-consumer (DTC) e-commerce brand.
- Required Skills
- ShopifyQuality Assurance
Requirements
- Have at least 3 years of hands-on Shopify administration experience within a direct-to-consumer (DTC) e-commerce brand.
- Have experience managing Shopify products, pricing, discounts, Markets, promotions, and storefront applications across multiple markets or currencies.
- Understand Shopify themes, apps, checkout processes, and subscription functionality; coding experience is not required.
- Have practical experience using AI tools to automate daily workflows, including at least one personally built and demonstrable automation or routine.
- Have strong quality assurance skills, including structured testing, identifying edge cases, documenting issues, and preventing recurring errors.
- Have working knowledge of Klaviyo and Gorgias.
- Have excellent written and spoken English for communicating with UK and US teams and customers.
- Be available Monday to Friday, 9 AM–5 PM UK time, with some flexibility around start and finish times.
- A/B testing and conversion rate optimization experience is a plus.
- Familiarity with Skio or other subscription platforms, AfterSell, and Fairing is a plus.
- Experience building automated workflows using Shopify Flow, n8n, Zapier, or Claude skills and connectors is a plus.
- Familiarity with Claude Code or Cursor for small website or landing page adjustments is a plus.
- Experience interpreting customer behavior data using GA4, Microsoft Clarity, or similar analytics tools is a plus.
Responsibilities
- Own the monthly Shopify promotion cycle across UK and US markets, including pricing, discounts, scheduling, and promotional changes.
- Manage product launches, including SKUs, variants, imagery, descriptions, collections, preorders, and product drops.
- Build and maintain campaign landing pages using existing Shopify components and AI-powered page-building tools.
- Test product pages, navigation, subscriptions, carts, and checkout on desktop and mobile.
- Manage Shopify storefront applications, including Skio, AfterSell, and Fairing, and track ownership, costs, and renewals.
- Automate promotions, product setup, and pre-launch QA workflows using Claude, Shopify Flow, Shopify Sidekick, and scheduled checks.
- Create monitoring routines to identify pricing inconsistencies, product availability issues, and other storefront errors.
- Document operational processes and develop reusable workflows.
- Launch A/B testing experiments, monitor results, and document findings with the Growth team.
- Analyze customer behavior using GA4, Microsoft Clarity, and Fairing to identify friction points and recommend conversion improvements.
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