Senior Security Technical Program Manager, Fraud & Abuse
New
G
GitLabTrust and Safety
Remote, Canada; Remote, United StatesFull-TimeSenior
Salary139,200 - 190,000 USD per year
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Job Details
- Experience
- 5+ years in technical program management, security program management, or trust & safety, fraud, or risk operations
- Required Skills
- Artificial IntelligenceCross-functional Team LeadershipRESTful APIs
Requirements
- Bring 5+ years in technical program management, security program management, or trust and safety, fraud, or risk operations.
- Have hands-on experience with fraud or abuse at a SaaS, platform, marketplace, or payments company.
- Demonstrate a track record of driving cross-functional fixes to completion without direct authority over the teams doing the work.
- Have working knowledge of fraud and abuse patterns such as account takeover, free-tier and trial abuse, payment fraud and card testing, bot signups, spam, and phishing.
- Have technical fluency with web applications, APIs, identity and authentication, and billing or subscription systems sufficient to discuss implementation tradeoffs with engineers.
- Communicate clearly and concisely in writing for an all-remote, asynchronous environment.
- Use sound judgment to balance fraud and abuse risk against friction for legitimate users and customers.
Responsibilities
- Coordinate with Trust and Safety engineers to understand fraud and abuse trends and improve defenses with engineering, product, and peer teams.
- Connect Trust and Safety, Engineering, Product, Legal, Finance, and other teams to build, track, and complete cross-functional mitigation work.
- Turn abuse and fraud trends into proposed defense measures, gain stakeholder buy-in, and drive projects to completion.
- Translate abuse trends into prioritized, cost-quantified requirements and business cases for product teams.
- Leverage AI to build early identification and triage of fraud and abuse risks across GitLab.
- Partner with Finance and Billing on fraud prevention controls, including payment fraud, chargebacks, and account verification.
- Define metrics for abuse and fraud exposure and report program status, costs, and outcomes to security and business leadership.
- Identify, triage, and prioritize Trust and Safety abuse campaigns and operational work, escalating high-impact incidents.
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