Implementation Consultant
T
TurnitinEducational technology
AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years of experience in educational technology either as an Implementation Consultant, Customer Success Manager, onboarding specialist, vendor account manager, or technology specialist OR experience in education as an instructional technology specialist, instructional designer, technology staff or similar role.
- Required Skills
- Project ManagementChange Management
Requirements
- Have 3–5 years of experience in educational technology in an implementation, customer success, onboarding, vendor account management, or technology specialist role, or in a comparable education role.
- Demonstrate excellent written and verbal communication skills.
- Have compelling presentation skills for online and in-person delivery.
- Be able to collaborate with internal teams for the benefit of the customer.
- Have proven ability to manage high-level relationships within an institution or system.
- Be able to manage multiple projects concurrently.
- Higher Education market experience is strongly preferred.
- Experience with third-party integrations is strongly preferred.
- Experience working with AI solutions and/or automation tools is strongly preferred.
- Familiarity with ethical AI use in education and professional settings, including privacy, appropriate use, and academic integrity, is preferred.
- Be able to travel for onsite client visits or conferences as needed.
Responsibilities
- Coordinate with Onboarding Consultants and internal stakeholders to ensure smooth technical implementations and manage client expectations.
- Monitor project plans, stakeholder tasks, timelines, and deliverables using project scheduling and control tools.
- Attend or lead virtual and onsite meetings and share communications with appropriate team members.
- Advise clients on Turnitin products and LMS integrations.
- Deliver administrator orientations to new and existing clients.
- Assess customers’ educational, assessment, and technical needs and recommend configuration and best-practice solutions.
- Liaise between customers and technical teams to communicate technical updates and improvements.
- Partner with sales, UX, product management, and engineering to support customer implementations.
- Help develop onboarding processes, provide customer feedback to the Product team, and work with Account Management to support uptake and prevent churn.
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