Implementation Consultant
J
JobgetherEducational technology
Listing location: Australia; Workplace type: Remote; Structured job location: AustraliaContractSenior
Salary not disclosed
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Job Details
- Experience
- 3–5 years of experience in educational technology in a role such as Implementation Consultant, Customer Success Manager, Onboarding Specialist, Vendor Account Manager, or Technology Specialist; alternatively, relevant experience in education as an instructional technology specialist, instructional designer, or technology staff member.
- Required Skills
- Project ManagementStakeholder management
Requirements
- Have 3–5 years of experience in educational technology in a relevant role, or relevant experience in education as an instructional technology specialist, instructional designer, or technology staff member.
- Demonstrate excellent written and verbal communication skills.
- Present confidently in virtual and in-person settings.
- Collaborate effectively with cross-functional teams.
- Build and manage relationships with senior stakeholders in educational institutions or systems.
- Demonstrate project management skills, including managing multiple projects simultaneously.
- Bring higher education market experience; this is strongly preferred.
- Have experience with third-party integrations; this is strongly preferred.
- Be familiar with AI solutions and automation tools; this is strongly preferred.
- Understand responsible and ethical AI use in education and professional environments, including privacy, appropriate use, and academic integrity; this is preferred.
- Be willing and able to travel for client visits or conferences as required.
Responsibilities
- Coordinate with onboarding consultants and internal stakeholders to support smooth technical implementations and set clear client expectations.
- Manage project plans, schedules, deliverables, and stakeholder responsibilities, keeping implementations on track.
- Lead or participate in virtual and on-site client meetings and route communications to the appropriate teams.
- Advise clients on educational technology solutions, product capabilities, and learning management system integrations.
- Deliver administrator orientations and guide clients through product configuration and adoption.
- Assess customers’ educational, assessment, and technical needs and recommend suitable configurations and best practices.
- Liaise between customers and technical teams about product updates and technical improvements.
- Collaborate with Sales, UX, Product Management, and Engineering to support the customer experience.
- Provide integration guidance during the sales process and facilitate customer interactions with Support and other customer-facing teams.
- Contribute to onboarding improvements and share customer feedback and product requirements with Product teams.
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