Technical Product Support Specialist - Safety
J
JobgetherOccupational safety
Based in India, Monday to Friday, with an 8.5-hour schedule between 10:30 AM and 7:00 PM Central TimeFull-TimeSenior
Salary24.67 - 37.02 USD per hour
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Job Details
- Experience
- At least 7 years of relevant professional or hands-on field experience
- Required Skills
- Customer service
Requirements
- Have at least 7 years of relevant professional or hands-on field experience.
- Bring experience in one or more of occupational safety and health, chemistry, biology, environmental studies, industrial hygiene, or safety engineering.
- Understand OSHA regulations and be familiar with organizations such as NIOSH, MSHA, NFPA, and ANSI.
- Be proficient with computers and able to work across multiple applications simultaneously.
- Be comfortable using multiple screens or a dual-monitor setup.
- Have strong verbal communication and customer service skills for explaining technical information to customers with different levels of expertise.
- Demonstrate analytical and problem-solving abilities for product selection and application-related troubleshooting.
- Show attention to detail and the ability to follow established procedures and service schedules.
- Be willing to expand product knowledge through training and practical experience.
Responsibilities
- Provide technical product support by telephone and help customers select suitable safety products and understand their applications.
- Answer post-sales technical questions, resolve product-related concerns, and troubleshoot issues.
- Communicate with external customers and internal sales, parts, sourcing, and store teams.
- Use multiple computer applications and online resources to identify solutions and document customer interactions.
- Research product catalogs, websites, and online resources for technical information and product specifications.
- Follow established support procedures and published schedules.
- Develop technical expertise through industry experience, vendor training, and on-the-job learning.
- Stay informed about safety standards, regulations, and product applications.
- Share customer and field-team feedback with product teams.
- Maintain accurate records of customer conversations and technical support activities.
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