Concierge Specialist
New
J
JobgetherBackground screening
Based in IndiaFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent verbal and written English communication skills
- Required Skills
- Problem SolvingCustomer serviceEnglish communication
Requirements
- Undergraduate or graduate qualification in a relevant discipline.
- Previous experience handling US-based voice support is mandatory.
- Previous experience in customer service, client support, operations, order management, or a similar customer-facing role is preferred.
- Excellent verbal and written English communication skills.
- Ability to handle a high volume of inbound calls and emails accurately and efficiently.
- Strong critical-thinking and problem-solving skills, including navigating processes without relying exclusively on predefined procedures.
- Ability to explain fulfillment processes to clients, candidates, and internal stakeholders.
- Strong interpersonal skills and ability to collaborate with internal teams and external partners.
- Strong organizational and time-management skills, including prioritizing competing requests.
- Ability to remain calm and solution-oriented when handling escalations, challenging customers, or high-pressure situations.
- Self-motivated and proactive, with ownership of tasks through completion.
- Adaptability and willingness to learn new tools, processes, and technologies.
- Comfortable working remotely and remaining logged into phone systems to interact with clients and candidates.
- Reliable home internet connection with a minimum speed of 10 Mbps.
- Ability to manage changing priorities and take on additional responsibilities as business needs evolve.
Responsibilities
- Handle inbound phone calls and emails from candidates and clients, providing timely assistance.
- Schedule drug screening and clinical test registrations according to client instructions and operational requirements.
- Manage open orders, ensuring accurate processing, follow-ups, and coordination through fulfillment.
- Monitor and resolve customer requests and cases within established service-level agreements.
- Investigate complex customer issues, identify solutions, de-escalate challenging situations, and coordinate escalations.
- Coordinate with internal departments, external vendors, and medical clinics on screening orders, appointments, and test results.
- Communicate client requirements and operational updates, and prepare or deliver client needs analysis presentations when requested.
- Own assigned client projects and initiatives from coordination through completion.
- Support onboarding and training by sharing operational knowledge, processes, and customer service practices.
- Identify workflow improvements and incorporate feedback into daily work.
View Full Description & ApplyYou'll be redirected to the employer's site
