Product Specialist
F
FireMonNetwork security
India, RemoteFull-Time
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIsCustomer service
Requirements
- Bachelor’s degree or equivalent experience in Information Technology, Networking, Security, or a related field.
- In-depth experience working with firewalls.
- Working knowledge of network/security devices including Check Point, Cisco, Juniper, Palo Alto, Panorama, and NSX.
- Experience with Linux/UNIX operating systems.
- Thorough understanding of network infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, Syslog, Wireshark, and network monitoring tools.
- Understanding of security concepts including PKI and certificates.
- Experience using REST APIs.
- Prior customer service or consulting experience.
- Certifications from one or more of Check Point, Cisco, Juniper, Palo Alto, or similar vendors.
- Willingness to learn scripting as required.
- Able to work efficiently in a time-sensitive environment, both independently and as part of a team.
- Strong organizational skills and clear, accurate, empathetic oral and written communication.
- Willingness to travel up to 25%.
Responsibilities
- Configure and integrate FireMon products in customer environments.
- Install software and optional hardware through online sessions or onsite work.
- Train customers and end users to use FireMon products.
- Verify core functionality and troubleshoot issues.
- Describe customer problems in support tickets and provide the information needed for resolution.
- Monitor and triage customer support tickets, escalating issues and ensuring they are resolved or documented and relayed to customers.
- Research products that integrate with FireMon, including firewalls, SIEM solutions, SNOW, Active Directory, and LDAP.
- Provide thought leadership on API integration for customer automation and workflow.
- Gather requirements and provide detailed designs and business processes through the project lifecycle and change control.
- Design, configure, test, and deploy solutions; develop and execute system test plans and scenarios.
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