Chief Operating Officer
New
E
Emerald ZebraCrypto banking
Remote (Europe preferred); Source API remote eligibility restrictions: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Åland IslandsFull-TimeExecutive
SalaryNegotiable / Flexible, depending on experience and profile
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Job Details
Requirements
- Direct leadership experience in operations within crypto banking, crypto-fiat financial services or crypto-enabled neobanking.
- A proven record of establishing or scaling financial operations, preferably during an early-stage launch or period of rapid growth.
- Practical understanding of payment operations, settlement, reconciliation, cards, customer onboarding and banking partner relationships.
- Experience managing KYC/AML-related operating processes, risk controls and regulated financial service requirements in collaboration with compliance specialists.
- Experience managing operational performance, budgets, service levels and cross-functional stakeholders.
- Ability to build and motivate a compact operations team.
- Hands-on, entrepreneurial leadership style and strong organisational judgement.
Responsibilities
- Design and implement the operating model for a new crypto-fiat digital banking business.
- Establish and oversee customer onboarding, payment operations, transaction processing workflows and day-to-day service delivery.
- Build procedures for settlement, reconciliation, exception handling, disputes and operational reporting.
- Coordinate with compliance and risk specialists on KYC/AML processes, internal controls, monitoring and regulatory obligations.
- Manage operating relationships with banking, payment, card and other financial service partners.
- Define operational KPIs, service standards, escalation paths and management reporting; improve efficiency as volumes increase.
- Recruit and lead a lean operations team with clear responsibilities and practical workflows.
- Own operational budgets and cost efficiency, identifying opportunities for process improvement and sustainable scale.
- Partner with commercial and product leadership to support launches, new customer segments and market expansion.
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