Chief Operating Officer (COO)
New
J
JobgetherCrypto banking
Based in GermanyFull-TimeExecutive
Salary not disclosed
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Job Details
Requirements
- Have senior-level operations leadership experience in crypto banking, crypto-fiat financial services, or crypto-enabled neobanking.
- Have established, managed, or scaled financial operations, ideally in an early-stage, startup, or rapidly growing financial services organization.
- Understand payment operations, transaction processing, settlement procedures, financial reconciliation, card services, and customer onboarding.
- Have experience managing operational arrangements with banking partners, payment providers, card issuers, and other financial institutions.
- Have working knowledge of KYC/AML operations, transaction monitoring, internal controls, and applicable financial services regulations.
- Have experience defining and monitoring operational KPIs, service levels, budgets, and performance management frameworks.
- Be able to manage cross-functional stakeholders and align operational priorities with commercial and business objectives.
- Be able to establish effective procedures and controls with sound operational judgment and risk awareness.
- Have experience recruiting, developing, and motivating compact, high-performing teams.
- Bring a hands-on leadership approach, organizational skills, and problem-solving and decision-making ability in evolving environments.
- Be able to work effectively with executives, external partners, and international stakeholders.
Responsibilities
- Design and implement the operating model for a crypto-fiat digital banking and financial services business.
- Oversee customer onboarding, payment processing, transaction workflows, and end-to-end service delivery for B2B and B2C customers.
- Develop procedures for settlements, financial reconciliation, exception handling, dispute resolution, and operational reporting.
- Coordinate with compliance and risk specialists on KYC/AML processes, internal controls, transaction monitoring, and regulatory frameworks.
- Build and manage relationships with banking institutions, payment providers, card issuers, and other financial services partners.
- Establish operational KPIs, service-level standards, escalation procedures, and management reporting systems.
- Recruit, lead, and develop the operations team, defining responsibilities and efficient workflows.
- Manage operational budgets, monitor expenditure, and optimize costs while maintaining service quality and resilience.
- Identify process inefficiencies and improve operations as transaction volumes and customer requirements evolve.
- Collaborate with commercial, product, and executive leadership on launches, product development, customer acquisition, and international expansion.
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