Logistics Account Specialist (After Hours)
New
C
Charger LogisticsTransportation logistics
Workable workplace: remote; Workable locations: Bogotá, Bogota, ColombiaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years of sales and account management experience in transportation and logistics field is preferred.
- Required Skills
- NegotiationAccount Management
Requirements
- Preferred: 2+ years of sales and account management experience in transportation and logistics.
- Understand business processing requirements using technology and conceptualize creative solutions to implement them.
- Have strong knowledge and understanding of land transportation.
- Demonstrate strong verbal, written, and presentation skills.
- Have strong interpersonal and customer relation skills.
- Have strong negotiation skills and proven closing ability.
- Be able to function independently with little or no supervision and in a team environment.
- Work the overnight shift Monday to Friday, 8pm–4am Bogotá time.
Responsibilities
- Monitor and track active shipments after hours, maintaining real-time visibility and service performance.
- Communicate with customers, drivers, and internal teams about shipment status, delivery schedules, and operational issues.
- Update customer portals, systems, and shipment records with accurate and timely information.
- Coordinate pickup and delivery appointments and ensure customer requirements are met.
- Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
- Handle customer inquiries and complaints, providing timely solutions and follow-up.
- Prepare and distribute overnight reports, communicating critical updates and exceptions to overnight and daytime operations teams.
- Maintain accurate documentation and collaborate with customers, carriers, and internal stakeholders.
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