AI-First Account Manager
New
S
Storm IdeasSocial media
Fully remote working within Colombia, Pacific Time working hours, generally 9:00am–5:30pm PTContractMiddle
Salary36,000 - 48,000 USD per year
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Job Details
- Languages
- Strong written and spoken English
- Required Skills
- Account ManagementClient relationship management
Requirements
- Evidence of personally owning client relationships and complex delivery conversations.
- Build client trust through sound judgement, constructive challenge, and reliable follow-through.
- Explain a process improvement, the problem it addressed, the changes developed, and how results were evaluated.
- Confidence understanding workflow tools such as Airtable or comparable systems, including connected information, statuses, approvals, and exceptions.
- Demonstrable hands-on use of AI tools and agents, including repeatable workflows and review of their outputs.
- Strong written and spoken English, with the ability to communicate clearly across a remote team and tailor detail to the audience.
- Commercial and delivery judgement across client priorities, scope, team capacity, quality, and account health.
- Confidence interpreting performance information, asking specialists useful questions, and connecting evidence to practical recommendations.
- High ownership and attention to detail, including driving improvements through to completion.
- Agency, social media, or entertainment experience is useful.
Responsibilities
- Own client relationships and account rhythms, keeping meetings, updates, decisions, and follow-ups useful and timely.
- Represent the client's goals, audience, strategy, stakeholders, preferences, and commercial context in structured, current information.
- Translate client requests into practical briefs with objectives, inputs, outputs, owners, dependencies, and success criteria.
- Coordinate schedules, approvals, and handoffs across client teams, partners, and Storm specialists.
- Identify workflow bottlenecks and shape, test, document, and introduce improvements with specialists.
- Review work for accuracy, brand alignment, and suitability, including critically reviewing AI-assisted work.
- Work with analysts and community teams to turn performance information and audience feedback into recommendations.
- Track scope, capacity, approvals, risks, client sentiment, and commercial implications, and communicate changes early.
- Diagnose blockers and make escalations with evidence, options, a recommendation, and a specific ask.
- Develop repeatable AI workflows for account preparation, tracking, briefing, and quality checks; verify outputs and share effective methods with the team.
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