Director Client Outcomes
New
S
Smile Digital HealthHealthcare data
Remote USFull-TimeDirector
Salary160,000 - 180,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years experience in account management, product management and/or equivalent experience working with or for Payers (Health Plans). 1+ years of people leadership or people management experience, preferred.
- Required Skills
- Product ManagementAccount Management
Requirements
- Have 8+ years of account management, product management, or equivalent experience working with or for payers (health plans).
- Have 1+ years of people leadership or people management experience preferred.
- Have post-secondary education in Business or a related field, or equivalent relevant work experience.
- Demonstrate strong verbal and written communication, including translating technical matters for non-technical audiences.
- Demonstrate the ability to build relationships with clients, vendors, and cross-functional teams.
- Be able to drive results autonomously and assess complex matters and escalate appropriately.
- Understand regulatory bodies such as CMS and their business impact on payer organizations.
- Have functional knowledge of healthcare interoperability and FHIR standards.
- Have experience leading Executive Business Reviews (QBRs) focused on strategic business value.
Responsibilities
- Resolve operational frictions and client relationship matters, escalating complex issues as appropriate.
- Lead strategic reviews that connect technical delivery to client business outcomes.
- Build relationships with client business leaders in Claims, Quality, and Member Experience.
- Validate client needs against contract scope and use Change Orders when needed to protect profit and loss.
- Collaborate with Customer Success to manage billable hours and prevent over-servicing.
- Partner with Sales to qualify expansion opportunities and identify cross-selling and upselling opportunities.
- Lead contract renewals and maintain a high Net Promoter Score across the payer sector.
- Report client status and account health to leadership.
- Gather field intelligence and monitor market trends to inform product evolution and client discussions.
View Full Description & ApplyYou'll be redirected to the employer's site
